Refund policy

 

RETURNS/EXCHANGES

We love our products and hope you do too! We proudly stand behind our chai and happily offer a 14-day guarantee.*

Please send us a note and tell us why at hello@chai.com. 

*Please reach out within 14 days from date of order, valid only on domestic orders. We reserve the right to refuse any refund/return if abuse is suspected. Any refund requests outside the scope of this policy will be handled at our team’s discretion.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.