Shipping and Returns

 

SHIPPING

We process all orders within 1–3 business days. Once shipped, orders typically arrive in 2–4 business days via USPS Mail. You’ll receive a shipping confirmation email with tracking details once your order ships.

📦 Free Shipping is available on all U.S. orders over $50 (including Alaska and Hawaii).
Please note: Free shipping does not apply to U.S. territories or international orders.

Holiday Orders

During the holiday season, please allow a few extra business days for delivery due to carrier delays. We appreciate your patience!

SHIPPING COSTS

  • U.S. Orders $50+ → Free shipping

  • U.S. Orders under $50 → Shipping cost is calculated at checkout

  • International Orders (Canada & UK) → Rates calculated at checkout (based on weight and destination)

SHIPPING METHODS

  • Domestic: USPS

  • International: FedEx

INTERNATIONAL SHIPPING

We currently ship to Canada and the UK. We’re working on expanding to more regions and securing better international rates.

Stay in the loop: Sign up for our newsletter to be the first to know when new countries are added.

RETURNS/EXCHANGES

We hope you love every sip—but if something isn’t right, we’re here to help.

We offer a 14-day satisfaction guarantee on all domestic orders.*

Email us at hello@chai.com within 14 days of your order and let us know what went wrong.

The Fine Print

  • *Valid only on U.S. orders.

  • We reserve the right to decline returns if abuse is suspected.

  • Refund requests outside the 14-day window will be reviewed on a case-by-case basis.

DAMAGED OR INCORRECT ITEMS

If your order arrived damaged or you received the wrong item, please contact us right away at hello@chai.com so we can make it right.