Shipping and Returns

 

SHIPPING

We process all orders within 1–3 business days. Once shipped, orders typically arrive in 2–4 business days via USPS Mail. You’ll receive a shipping confirmation email with tracking details once your order ships.

📦 Free Shipping is available on all U.S. orders over $50 (including Alaska and Hawaii).
Please note: Free shipping does not apply to U.S. territories or international orders.

Holiday Orders

During the holiday season, please allow a few extra business days for delivery due to carrier delays. We appreciate your patience!

SHIPPING COSTS

  • U.S. Orders $50+ → Free shipping

  • U.S. Orders under $50 → Shipping cost is calculated at checkout

  • International Orders (Canada & UK) → Rates calculated at checkout (based on weight and destination)

SHIPPING METHODS

  • Domestic: USPS

  • International: FedEx

INTERNATIONAL SHIPPING

We currently ship to Canada and the UK. We’re working on expanding to more regions and securing better international rates.

Stay in the loop: Sign up for our newsletter to be the first to know when new countries are added.

RETURNS/EXCHANGES

We hope you love every sip—but if something isn’t right, we’re here to help.

We offer a 7 day satisfaction guarantee on all domestic orders.*

Email us at hello@chai.com within 7 days of your order and let us know what went wrong.

The Fine Print

  • *Valid only on U.S. orders.

  • We reserve the right to decline returns if abuse is suspected.

  • Refund requests outside the 7-day window will be reviewed on a case-by-case basis.

  • Because our chai blends are a food product, they cannot be restocked or reused once they leave our facility. If a refund is approved, the original shipping/handling cost (including orders that qualified for free shipping) will be deducted from the refund amount.

DAMAGED OR INCORRECT ITEMS

If your order arrived damaged or you received the wrong item, please contact us right away at hello@chai.com so we can make it right.