FAQ
IS CHAI.COM CERTIFIED ORGANIC?
We use certified organic spices sourced from around the world and our antioxidant rich, naturally-brewed black tea is sourced from Assam India.
WHERE ARE CHAI.COM PRODUCTS MADE?
Made with love in Dallas, Texas with ingredients sourced from around the world.
WHAT IS THE BEST WAY TO STORE MY CHAI?
Keep your chai in a cool, dark, and dry place, away from moisture.
HOW LONG CAN I KEEP MY CHAI?
Our chai's shelf-life is one year. Keep it closed and in a dry area and you'll be able to enjoy it for a good, long while.
SHOULD I REFRIGERATE MY CHAI?
Nope, our chai does not need to be refrigerated, just store in a cool place out of direct moisture or heat.
WHERE ELSE CAN I BUY CHAI.COM PRODUCTS?
Currently we are only selling directly to you from our online shop.
THE CHAI HAS A KICK! WHAT MAKES IT SPICY?
We use certified organic black pepper that's known for its punch of flavor. That strong flavor is filled with powerful antioxidants that are fighting off free-radicals roaming around our bodies. Think of it as a 1-2-punch to impurities.
CAN I BUY A GIFT FOR SOMEONE FROM CHAI.COM?
Yes! CHAI.COM makes a wonderful gift! Just fill out the recipient's name and note. We'll send it with a gift receipt.
I HAVE A GENERAL QUESTION/INQUIRY, WHO DO I CONTACT?
We love to answer all questions chai! Call us or email us anytime and we'll do our best to answer your questions.
ADDITIONAL QUESTIONS ABOUT HEIRLOOM CHAI
WHAT IS MASALA CHAI AND HOW IS IT DIFFERENT FROM CHAI TEA AND CHAI TEA LATTES?
"Masala Chai" is a Hindi term that means "Spiced Tea". Our masala chai is a blend of organic spices and naturally-brewed, dried and powdered Assam black tea.
"Chai Tea" is a term coined here in good ol' USA. It literally means "Tea Tea" which is quite silly don't you think! "Chai Tea Lattes" or "Tea Tea Lattes" is another strange term coined here. Now you know and can educate your friends and family. Thanks for being a good Chai Ambassador!
THERE'S SEDIMENT IN THE BOTTOM OF MY MUG. WHAT IS THAT?
That's the ground organic spices that gives chai its amazing flavor! Think of it as the glitter of the party!
WHAT KIND OF MILK SHOULD I USE?
We prefer Organic Milk, and a favorite second is Oat Milk. But any kind of milk works with our chai.
