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Shipping Information



Shipping Options

Chai.com offers two shipping options for delivery within the U.S. plus international shipping across the globe.

In stock items will ship within 5-7 business days with standard shipping. Expedited (2nd Day) will ship the NEXT BUSINESS day. Items ordered on Monday will be shipped on Tuesday and received Wednesday (if next day). Items ordered on Friday will be shipped on Monday and received on Tuesday (if next day). Remember, business days exclude weekends and holidays.

Chai.com uses US Postal Service Priority Mail and US Postal Service Express Mail for domestic shipping. International purchases are shipped via US Postal Service Air Mail. Shipping and handling charges and times are as follows:

Method Transit Time First Item
Standard
USPS Priority Mail
2-3 days Based on Actual Cost
Expedited*
USPS Express Mail
2 business days Based on Actual Cost
International Up to 4 weeks Based on Actual Cost

*Expedited shipping available for shipping in the U.S. ONLY.

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Returns and Exchanges

Chai.com offers a 14-day money back guarantee on all products. If you would like to return an item, please e-mail us at info@chai.com. Shipping charges are not refundable.

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Customs

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Chai.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents by product type.s

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